Terms & Conditions
Effective Date: June 2026
Overview
Welcome to PetalWords. By using this website or purchasing a service, you agree to these Terms & Conditions.
PetalWords provides personalized message-writing services designed to help individuals express meaningful thoughts, emotions, reflections, tributes, and life moments through professionally crafted written messages.
Services
PetalWords provides custom-written message experiences based on information submitted by the client.
Services may include:
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Personal letters
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Tributes
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Reflections
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Messages of gratitude
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Celebration messages
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Memorial messages
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Special occasion correspondence
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Other custom writing services
Client Responsibilities
Clients are responsible for:
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Providing accurate information
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Reviewing submitted details before final approval
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Ensuring names, dates, and personal facts are correct
PetalWords is not responsible for errors resulting from inaccurate information provided by the client.
Payment
Payment is required before work begins unless otherwise agreed in writing.
All prices are subject to change without notice.
Revisions
Each message includes one reasonable revision unless otherwise specified.
Additional revisions may require an additional fee.
Refund Policy
Due to the personalized nature of custom writing services, refunds are not available once work has begun.
If work has not started, refund requests may be reviewed on a case-by-case basis.
Intellectual Property
Upon full payment, the client receives the right to use the final message for personal purposes.
PetalWords retains the right to use anonymized excerpts for marketing or portfolio purposes unless the client specifically requests confidentiality in writing.
Confidentiality
PetalWords respects the privacy of all clients.
Personal information submitted through this website will not be sold or shared except as required by law.
Your story remains your story. Confidentiality and discretion are central to the PetalWords experience.
Limitation of Liability
PetalWords provides writing services only.
PetalWords does not provide:
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Legal advice
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Medical advice
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Mental health counseling
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Financial advice
PetalWords is not responsible for how a recipient interprets, responds to, or acts upon any message created through our services.
Changes to These Terms
PetalWords reserves the right to update these Terms & Conditions at any time.
Updates will be posted on this page.
Contact
Questions regarding these Terms & Conditions may be directed through the contact form on this website.